> For the complete documentation index, see [llms.txt](https://help.auxalia.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.auxalia.com/plant-tools/planttools-support/log-files-and-versions.md).

# Log Files and Versions

This chapter describes the steps you go through if we ask you to send us log files and version numbers to help answering your support ticket.

1.Close AutoCAD Plant 3D

2.Close PlantCenter, PlantDataManager, PlantReporter

3.Use File Explorer and go to **%appdata%\ACPlant Consult\PlantTools\Log**

4.Delete all files in this **log** folder

5.Start AutoCAD Plant 3D or the PlantTools where the error occurs

6.Force the error to appear

7.If there is no error dialog, then make a screenshot from the issue you recognize ans skip to step 11

8.Make a screenshot from the error dialog (assuming one appears)

9.Extend the **Details** section of the error dialog

10.Copy and Paste the text in a text file (plain txt file, not Word) or in your email

11.Make a screenshot of the Infobox\
Can be found under **Help-->Info** for all PlantTools except PlantExpressTools. Here it can be found under **Settings-->General-->Info**.

12. Close AutoCAD Plant 3D or the PlantTools where the error occurs
13. Copy all files from the **log** folder into your email\
    You can also zip all files, but use **RAR** format (everything else gets blocked).